Our Service Support
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At Komax India, customer support is considered as most important activity of our business. We have a separate wing fully dedicated to provide After Sales Support including Process and Application support. We have a team of engineers trained at the manufacturing facilities abroad, providing proficient support to our customers, from 3 different locations in India. We have our Demo room cum applications support and training center, located at our head office at Gurgaon. |
Following are the services offered by our Customer Support department:
Technical Support
- Online Telephonic Support – All days
- Onsite Support - Monday to Saturday
Pre-installation Services
- Our service team provides complete guidance on site preparation of respective machines before the machine installation. If required, our customer support engineer visits the customer site for guidance.
Installation & Commissioning
- Komax Certified and Trained Engineers perform activity of installation and commissioning of machine at customer location. Also our team provides professional training to customer operators and maintenance team, for operation and maintenance of the machines, at the time of installation.
In-warranty Services
- We offer following services during the warranty period of the majority of machines:
- Quarterly preventive maintenance visits with defined check points.
- Telephonic support in case of any breakdown
- Attend breakdown calls on site, when required.
- Arrange replacement of in warranty spare parts, as applicable.
- Machine usage audit and recommendation of spare parts required
Post-warranty Services
- After the expiry of warranty period we offer Annual Maintenance Contract (AMC), to our customers. Our standard maintenance contract covers four preventive maintenance calls (once in a quarter) and up to four break-down visits, with unlimited telephonic support.
Spare Part Support
- We maintain a huge inventory of spare parts to support our customer’s machines.
Training
- We organize in-house as well as on-site training, on chargeable basis, to update and advance the knowledge of customer’s operators/engineers. We offer following training courses:
- Basic machine operation / maintenance.
- Advance machine maintenance / settings.
- Basics of crimping technology
Refurbishing / Shifting & Machine Upgradation
- We also provide our services to our customers for machine refurbishment, shifting and up gradation, on chargeable basis.
Other Services offered
- Crimp cross-section analysis service
- Press Calibration service
- Machine OEE improvement
For more information please contact:
Gurgaon (Head Office):
690, Phase-5, Udyog Vihar
IND-122016 Gurgaon
690, Phase-5, Udyog Vihar
IND-122016 Gurgaon