Komax Solar Services for efficient production

Komax Solar has a training program tailored to individual needs. The Basic level is intended primarily for operators wishing to master machine operations and become familiar with the software and the relevant safety instructions. The subsequent Advanced level gives setup and maintenance personnel a deeper understanding of hardware and covers the necessary mechanical settings for the machine. The Specialist level provides supervisors or service technicians with an in-depth understanding of the entire machine, giving top priority to the electronic system, the software and trouble-shooting. Training is conducted by duly trained and certified Komax instructors.

In production coaching, the Komax Solar Service Team conveys its expertise and experience to the customer with great efficiency during actual production over a specified period of time. In the early days of a new system, this procedure is a strongly recommended way of obtaining a high level of production output and expertise quickly.

Komax Solar provides phone support during regular business hours. A hotline agreement regulates the efficient handling of customer requests and machine problems outside regular business hours. With remote access, problems can also be resolved efficiently and competently from a distance.

We respond quickly to on-site service calls to ensure a high level of technical availability for customer machines. Our service technicians assist you with rebuilds and repairs and perform preventive maintenance to minimize incidents.

Komax Solar offers a comprehensive Maintenance Program which can be adapted to suit each customer’s individual requirements. This is an excellent way of minimizing downtime and increasing productivity throughout the year. Our technicians have the experience and know-how to keep your equipment performing at its best.

On delivery of an assembly line we provide you with a maintenance and spare parts kit. The advantages are:

- Minimizing machine downtime thanks to quick replacement of components

- Flexible maintenance by holding inventory of critical parts

- High level of technical availability during night shifts and weekends

- Minimal machine downtime thanks to short lead time on spare parts

- Efficient handling of maintenance and spare parts orders